Extending operational excellence to management excellence is the next strategic imperative for organizations of all sizes, in every market around the world.

In difficult economic times, operational excellence is critical. Organizations cannot afford to have cost-heavy operations, quality issues, or long time-to-market cycles. However, most companies have already implemented enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), human resource management, and other operational systems. Because so many companies have achieved this level of operational excellence, focusing on transactional processes does not offer competitive advantage.

The next wave of competitive advantage comes from combining operational excellence with management excellence. This is achieved by transforming management activities into integrated management processes and by connecting management processes to operational processes and systems. This white paper describes a set of six management processes that lead organizations to become smarter, more agile, and better aligned—the key attributes of management excellence.