For an increasing number of organizations, business transactions with customers, suppliers, and partners are conducted largely via Web-based applications. As the use of the Web as a business and transaction platform has grown, so have the complexity and the importance of managing and monitoring the performance of Web-based applications. Trends such as multiple geographies, virtualization, multiple browsers, multisourced software and applications, and a proliferation of devices used to access the Web are contributing to make managing Web performance an extremely critical yet challenging task.

In this paper, Gomez poses several questions to Tim Grieser, vice president of IDC's Enterprise System Management Software program, on behalf of Gomez's customers. Some questions asked are:

• Why is Web application performance management and monitoring so important today?
• What key industry trends are impacting how organizations handle Web application delivery management today?
• What are the best practices for Web application delivery management?
• How can today's software-as-a-service (SaaS) availability and performance management solutions help companies become more agile and efficient?
• And much more

Read on to learn the answers to these questions regarding web-based applications and more.