BSA LifeStructures provides architectural, engineering and technology consulting services to the healthcare industry. Senior management wanted to implement new technology that could help cut costs related to communications and collaboration. This case study examines the benefits BSA LifeStructures was able to gain by deploying a communications solution using Microsoft Office Communications Server 2007, Exchange Server 2007with Unified Messaging, and LifeCam webcams. The immediately improved conferencing, were able to respond to customers more quickly, and started savings on communications costs.