Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. Now that ITIL is becoming more and more prevalent in the midmarket, a series of important questions has arisen. What are the main reasons why ITIL should be implemented? What kind of training is necessary? What are the best practices for implementation? What is the return on investment? Find the answers to these questions and more in “The Midmarket CIO's guide to successful ITIL implementation”.