sponsored by CDW Corporation
Posted:  08 Sep 2009
Published:  01 Sep 2009
Format:  PDF
Length:  2  Page(s)
Type:  Case Study
Language:  English

When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This solution included CallManager, Unified Contact Center Express, and Unity Unified Messaging. The benefits gained include an integrated communications system, improved customer service, access to call statistics, better internal workflow and shared workloads.

Communications Networks | Communications Systems | IP | IP Telephony | Unified Messaging | Unified Messaging Systems | VoIP

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