Videoconferencing has emerged as an important collaborative tool that can remove geographical boundaries, encourage frequent discussions between disparate business units, increase productivity, and deliver a competitive advantage.

Videoconferencing and collaboration have become indispensable tools for doing business, according to IDC's interviews with end users. All respondents stated that video had become a critical communications tool. In fact, video had become so important to corporations that the business case for purchasing and deploying a new system often was no longer necessary.

This white paper explains the findings of the interviews conducted by IDC, which asked Polycom customers how they use video to enable internal and external collaboration to positively affect their global competitiveness and bottom line.