sponsored by Citrix Online
Posted:  21 Aug 2009
Published:  19 Aug 2009
Format:  PDF
Length:  28  Page(s)
Type:  eBook
Language:  English

Social media terms such as Facebook, Twitter, wikis and blogs are a recent addition to mainstream CRM vocabulary. And now it seems like everyone is fluent in the language of social media – including your prospects and customers.


This e-book explores how organizations can connect and nurture relationships with prospects and increase customer loyalty by effectively leveraging social media and real-time collaboration tools.


Tom Bunzel

Tom Bunzel specializes in knowing what presenters need and how to make technology work. He has appeared on Tech TV's Call for Help as "Professor PowerPoint" and has been a featured speaker at InfoComm and PowerPoint LIVE, as well as working as a "technology coach" for corporations including Iomega, MTA Films, Nurses in Partnership and the Neuroscience Education Institute. He has taught regularly at Learning Tree International, West LA College Extension and privately around Southern California and does presentation and video consulting in Southern California.

Blogs | Collaboration | Collaborative Applications Software | CRM | Customer Service | Customer Service Best Practices | Social Computing | Social Networking | Web 2.0 | Webcasts | Wikis

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