This case study looks at the Success KANA has had after implementing JReport from Jinfonet. KANA needed a reporting solution that could provide for the following requirements:

• Setup and implementation needed to be easier and faster.
• Reports needed to be more intuitive for end users to work with.
• The ability to run ad hoc reports and quickly change the report settings for custom reports: Type of report, data selection, report scheduling, etc.

JReport met all these needs and more.

"JReport stood out for a number of reasons. For KANA, the level of support from Jinfonet through the evaluation process and beyond has been outstanding. The tech support person that we have been working with over the last 2 years is very, very good - knowledgeable and responsive. I deal with a lot of vendors and truly I can say that Jinfonet support is head and shoulders above every other vendor."

- Vikas Nehru, VP of Products for KANA

Read this case study to learn more.