sponsored by CA Technologies.
Posted:  09 Jul 2009
Published:  09 Jul 2009
Format:  PDF
Length:  9  Page(s)
Type:  Presentation Transcript
Language:  English
ABSTRACT:

Service, according to ITIL, is based on the use of Information Technology and supports the Customer's Business Process. An IT Service is made up from a combination of people, processes and technology and should be defined in an Service Level Agreement. Learn about a framework for assuring IT service quality and performance.

 

In this video transcript with expert Jim Metlzer, learn about service assurance goals including:

    Enabling effective business processesExhibiting acceptable performanceSecurityCost-effectivenessManageable



Author

Jim Metzler

Jim Metzler is widely recognized as an authority on both network technology and its business application. In over 30 years of professional experience, Jim has worked in virtually every aspect of the networking industry. This includes being a compiler writer' creating software tools to design customer networks for a major IXC, being an Engineering Manager for high speed data services for a major Telco, being a Product Manager for network hardware, managing networks at two Fortune 500 companies, directing and performing market research at a major industry analyst firm, and running a consulting organization.



BROWSE RELATED RESOURCES
Business Intelligence | IT Service Management | Network Management | Network Performance | Network Performance Management Software | Networking | Performance Testing

View All Resources sponsored by CA Technologies.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement