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The Business Case for Desktop Integration: A practical solution with rapid ROI
Solving this problem requires a coordinated effort to unify the applications and share data among them, ultimately improving productivity, reducing errors, and streamlining processes.
This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. Two successful implementations demonstrate how desktop application integration produces measurable results: one reduced Average Handle Time by 30 seconds per call, and the other reduced expenses for internal infrastructure.