It should come as no surprise that companies across all industry sectors are facing a wide range of challenges that directly impact their abilities to meet stakeholder demands for increased competitiveness, improved operational efficiencies, and greater return on investment. In large part, these challenges are intricately linked to today's globalized business environment - one that intensifies competitive pressures, drives down margins, increases business complexity, accelerates the pace of business itself, and requires companies to do more with less simply to maintain market share.

 IT has long been seen as one of the best ways to address these challenges. Yet significant obstacles at the level of IT infrastructure stand in the way.

 The results of this survey show that the highest priorities are focused not on technology but on the ability of IT to deliver services that provide value for customers and end users.