With security, performance, manageability, and scalability requirements for enterprise applications rapidly increasing, choosing the best middleware in today's competitive environment remains imperative. The move to Service Oriented Architectures (SOA) has further complicated the process as the new architectural model can enable great agility, productivity and cost savings but introduces more daunting requirements.

Middleware products are improving on every front, but enterprises continue to face the arduous but necessary task of evaluating solutions to find the best fit for their unique needs. Product factors including, scalability, ease-of-use, standards support, pricing, etc., and vendor factors, such as viability, future direction, and customer references are of obvious importance. The often overlooked evaluation criterion remains the support, service, and relationship management factor.

Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.