The business values of employing an effective integrated management platform are to enable greater revenue generation (make money) or to gain efficiencies in operation (save money). These values translate into the following actions:

• Support the business process to generate and increase revenue
• Increased productivity for the IT and telecom staffs
• Ability to manage more remote resources with little or no on-site IT staff
• Greater user satisfaction and efficiency with data and voice services, ERM, e-mail, CRM, etc.
• Ability to predict, and therefore prevent, downtime and performance problems
• A reduction in trouble ticket returns due to faulty distribution to the incorrect problem resolver
• Improved visibility into all the network resources
• Discovery of underutilized resources that can be reduced or eliminated, resulting in cost reduction
• Determining what resources are over-utilized and modifying their operation before users complain about resource performance

Read this whitepaper to learn more about integrated management systems, what to look for when it comes to meeting these goals, and more.