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Driving IT help desk efficiency with customer-centric remote support

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The IDC predicts that by 2011, 73 percent of the U.S. workforce will be mobile, inevitably increasing the pressure on the IT help desk. That's why more companies are turning to Web-based, customer-centric remote support to support a burgeoning remote workforce.

Download the Whitepaper to learn:

  • Top IT help desk challenges
  • Key advantages of customer-centric remote support
  • What to look for in a remote-support solution
  • Vendor:
    GoToAssist
    Posted:
    07 May 2009
    Published:
    01 May 2008
    Format:
    PDF
    Length:
    7 Page(s)
    Type:
    White Paper
    Language:
    English

    This resource is no longer available.