Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
sponsored by SPSS Inc. Worldwide Headquarters

Today, businesses must be prepared to merge all kinds of data: structured and unstructured, quantitative and qualitative, information around transactions, customer attitudes, preferences and expectations in order to acquire, retain and grow profitable customer relationships. In doing so, companies that successfully implement predictive analytics will drive profitable growth, enhancing their bottom line.

This whitepaper makes the case for using predictive analytics as a catalyst for that growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data, and then taking proactive steps to establish new processes and activities based on that knowledge to achieve stellar ROI results.

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