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Help Desk vs. Service Desk: Which One is Right for You
Topics included in this paper:
- An Historical Perspective of the Service Desk IndustryDifferences Between a Help Desk and a Service DeskHelp Desks and Service Desks Within a Maturity ModelHow Numara® Track-It!® and Numara® FootPrints® fit within this modelConsiderations in Selecting an Incident Management System
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.