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Help Desk vs. Service Desk: Which One is Right for You

Cover

Topics included in this paper:

    An Historical Perspective of the Service Desk IndustryDifferences Between a Help Desk and a Service DeskHelp Desks and Service Desks Within a Maturity ModelHow Numara® Track-It!® and Numara® FootPrints® fit within this modelConsiderations in Selecting an Incident Management System

This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

Author

Kristin Robertson President, KR Consulting, Inc.
Vendor:
Numara Software
Posted:
21 Apr 2009
Published:
05 Mar 2009
Format:
PDF
Length:
12 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.