Check out this CIO Decisions e-zine to explore IT Service Management and ITIL and how they can help organizations meet business objectives.

Part one of this e-zine discusses how IT Service Management frameworks aid CIOs in increasing response time and improving relations between IT and business. Each article provides expert advice about different aspects of ITSM to include the following topics:

ITSM's Focus on Process a Bonus During RecessionITIL's Creator Endorses ITIL Tools CertificationWant Success with ITIL? Target Your CommunicationsITSM SaaS App Offers Big Returns for Credit Union

Part two of this e-zine addresses the increase of corporate data from financial and operational systems, which creates new challenges for CIOs, particularly in helping business users identify the most critical information needed to accelerate business. The information in the following articles elaborates on how Corporate Performance Management (CPM) software can be beneficial:

CPM Rises to the Fore in 2009More than Dashboards: CPM Can Now Look Forward, Not BackFive Steps to an Effective CPM Strategy