Migrating customers to next-generation IP-based network and services is a "daedalian" project spanning several years. The complexity, cost, and time-critical nature of such a project demand detailed planning and strong, industrialized processes. Ensuring flawless execution requires in-depth knowledge of the steps involved, the supporting infrastructure, and the operational interdependencies. In short, thorough understanding of every aspect of the migration is vital if the objectives are to be met.

This whitepaper outlines the distinct challenges of designing processes to execute migration of services to a next-generation IP network. It characterizes the key issues and provides innovative solutions in addressing them with supporting tools and techniques in advanced process engineering. The methods described here will accelerate development of transformation programs while helping ensure the quality of the migration processes. The lessons from this case are applicable to a wide array of IP transformation programs and technically complex change management projects.