sponsored by Microsoft
Posted:  06 Mar 2009
Published:  06 Mar 2009
Format:  PDF
Length:  44  Page(s)
Type:  Presentation Transcript
Language:  English
ABSTRACT:

Read this presentation transcript and learn about the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform.

Innovative features include automated business processes with instant messaging, voice, e-mail, chat, and desktop-sharing. The Agent Dashboard for Microsoft Dynamics CRM, built using the published platform APIs in Office Communications Server 2007 R2, gives call center agents the ability to see presence information and the ability to "click-to-communicate" from within the Microsoft Dynamics CRM screens.






BROWSE RELATED RESOURCES
Business Intelligence | Communications Networks | Communications Software | Instant Messaging | Systems Management | Unified Messaging

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