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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones

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Incumbered by paper-based workorders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs, sets it apart from the competition, and showed market leadership. Videotron chose to build on their corporate BlackBerry solution with an application for field force automation by Soluteo. About 1,200 field technicians were given BlackBerry's smartphones with Soluteo's mobile field force application to simplify dispatching and work order management and the results were outstanding:

  • Projected savings of $1.6 million over three years
  • Reduces need for dispatcher's activities
  • Improves market competitiveness
  • Encourages more effective, happier technicians
  • Improves customer experience

“With the BlackBerry smartphones and the Soluteo application in hand, our technicians are handling all of their work orders themselves. That is going to push us out ahead of our competition, who are still using phones or laptops.” says Fidele Toghoua, Senior Director, Technical Quality of Videotron.

Vendor:
BlackBerry
Posted:
25 Feb 2009
Published
25 Feb 2009
Format:
PDF
Length:
5 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.