The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage

The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage

Cover
This research shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together. In today's business and technology environments-where expectations of IT are higher, but where change, risk, and complexity are increasing and the legacies of past investments are having an ever greater impact-it's imperative that IT organisations find ways to demonstrate their ability to add value.

Author

Neil Ward-Dutton Research Director Macehiter Ward-Dutton is a specialist IT advisory firm which focuses exclusively on issues concerning IT-business alignment. We use our significant industry experience, acknowledged expertise, and a flexible approach to advise businesses on IT architecture, integration, management, organisation and culture.
Vendor:
IBM
Posted:
13 Feb 2009
Published:
13 Feb 2009
Format:
PDF
Length:
20 Page(s)
Type:
White Paper
Language:
English
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