sponsored by Oracle Corporation
Posted:  19 Jan 2009
Published:  03 Nov 2008
Format:  PDF
Length:  33  Page(s)
Type:  White Paper
Language:  English

Leveraging existing investment and cutting costs have become key IT imperatives today. This paper walks through detailed return-on-investment (ROI) calculations based on real customers' data, and guides you in computing cost savings with user provisioning. Readers can use the model suggested in this report to design their implementation and measure results.


Jeffrey North
Principal Consultant ,  Forrester's Total Economic Impact (TEI)
Jeffrey North is a principal consultant with Forrester's Total Economic Impact (TEI) consulting practice. The TEI methodology focuses on measuring and communicating the value of IT and business decisions and solutions as well as providing a business case based on the costs, benefits, flexibility, and risk of investments. Jeff came to Forrester with consulting and operating experience, notably working with fast-growth companies. He was a founding member of the digital strategy practice at Cambridge Technology Partners, where he specialized in business value justification of technology investments and customer advocacy. As a director in the international and catalog business units at Staples, Jeff built and managed metrics and reporting programs in North America and Europe as the company experienced significant growth. He has also consulted in a business-IT capacity to retailers and life sciences companies.

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