In the face of rising energy costs and a fear of a global economic downturn, reducing costs is a top priority for today's mid-size companies as they develop their Enterprise resource Planning (ERP) strategies. Yet, in order to preserve revenue streams and market share, cost reductions cannot come at the expense of customer service. This report explores feedback from over 500 mid-size companies, and aims to serve as a roadmap to those that desire to reduce costs, and improving accuracy and delivery performance.