Historians of communications technologies will likely refer to the era from 1997 to 2007 as the Decade of Infrastructure readiness. Beginning with a select group of global enterprises who sought to decrease operating costs by merging their telephony and data infrastructures, the migration into the twenty-first century has seen companies of all sizes and types embracing IP-based networks for their inherent cost-effectiveness, flexibility, and ability to support business-driven applications.

This white paper shares practical perspectives on preparing a business case for collaboration tools within Unified Communications, as well as offering best practice approaches for ensuring the successful adoption - and maximum contribution - of collaboration applications in your enterprise.