sponsored by Avaya Inc.
Posted:  21 Nov 2008
Published:  21 Nov 2008
Format:  PDF
Length:  76  Page(s)
Type:  Book
Language:  English
A contact center is many things-- cost center, profit center, key source of revenue, key source of frustration, strategic weapon, strategic disadvantage, source of marketing research, source of marketing paralysis-- all depending on the goals and capabilities of the contact center. With the emergence of worldwide competition in the contact center business, working from a defined methodology is becoming increasingly important. This guide attempts to provide a high-level approach to the different methodologies you can use, with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.


Real Bergevin

Allen Wyatt

Call Centers | Contact Center Management | Contact Center Services | Contact Centers | CRM | Customer Satisfaction | Enterprise Applications Software | Internet | IP | SOA | Web Services

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