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Contact Centers for Dummies

Cover

A contact center is many things-- cost center, profit center, key source of revenue, key source of frustration, strategic weapon, strategic disadvantage, source of marketing research, source of marketing paralysis-- all depending on the goals and capabilities of the contact center. With the emergence of worldwide competition in the contact center business, working from a defined methodology is becoming increasingly important. This guide attempts to provide a high-level approach to the different methodologies you can use, with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.

Authors

Real Bergevin CEO Allen Wyatt
Vendor:
Avaya Inc.
Posted:
21 Nov 2008
Published
21 Nov 2008
Format:
PDF
Length:
76 Page(s)
Type:
Book
Language:
English

This resource is no longer available.