Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry
sponsored by Adobe Systems, Inc.

For any company in any industry, the mandate is clear: Provide exceptional customer service. For technical support, account updates, or new product information, the customer service representative (CSR) is the primary point of contact. The effectiveness of the CSR, therefore, is critical to the overall customer experience and ultimately to the success or failure of a business.

To boost CSR effectiveness, education is critical--from new product training to sales skills development and more. But the benefits of education must be balanced with the cost. Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
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