Sallie Mae Evolves Effective Change and Service Management: Setting a Baseline
sponsored by CA Technologies.

This case study discusses Sallie Mae's assessment of initial baselines for its change management and ITIL adoption strategy and effective leverage of those baselines to help determine ROI and nurture ongoing adoption. It also presents Sallie Mae's evolution and the company's approach to change and demand management, service management, and its initial approach to incorporating an IT portfolio approach using CA's Harvest, Endevor, and Clarity technologies.
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