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Sallie Mae Evolves Effective Change and Service Management: Setting a Baseline

Cover
This case study discusses Sallie Mae's assessment of initial baselines for its change management and ITIL adoption strategy and effective leverage of those baselines to help determine ROI and nurture ongoing adoption. It also presents Sallie Mae's evolution and the company's approach to change and demand management, service management, and its initial approach to incorporating an IT portfolio approach using CA's Harvest, Endevor, and Clarity technologies.

Authors

Melinda-Carol Ballou Stephen Elliot Joseph C. Pucciarelli
Vendor:
CA Technologies.
Posted:
24 Sep 2008
Published
24 Sep 2008
Format:
PDF
Length:
17 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.