Whirlpool: Quality Means Loyalty

Whirlpool: Quality Means Loyalty


Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues - allowing for proven statistical analysis techniques that are built into the system; a fast, effective reporting system; and a foundation on which to grow use of text analysis for early warning.


SAS integrates terabytes of data volumes from warranty claims and other systems within manufacturing, the call center, technician reports and more. SAS extracts the data and provides a flexible, agile way to run analysis for faster insight and issue detection. With SAS pulling data from Whirlpool's ServiceBench claims-management system, Whirlpool has automated how it handles claims processing and tracks and monitors the scheduling of claims payments.

10 Sep 2008
05 Sep 2008
2 Page(s)
Case Study
Already a Bitpipe member? Login here

Download this Case Study!

By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

Safe Harbor