sponsored by SAS
Posted:  10 Sep 2008
Published:  05 Sep 2008
Format:  HTML
Length:  2  Page(s)
Type:  Case Study
Language:  English

Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues - allowing for proven statistical analysis techniques that are built into the system; a fast, effective reporting system; and a foundation on which to grow use of text analysis for early warning.


SAS integrates terabytes of data volumes from warranty claims and other systems within manufacturing, the call center, technician reports and more. SAS extracts the data and provides a flexible, agile way to run analysis for faster insight and issue detection. With SAS pulling data from Whirlpool's ServiceBench claims-management system, Whirlpool has automated how it handles claims processing and tracks and monitors the scheduling of claims payments.

Business Intelligence | Customer Data Management | Customer Satisfaction | ERP | Quality Control

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