This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.

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Feb 8, 2012

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics sponsored by DeskFlex
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. (THIS RESOURCE IS NO LONGER AVAILABLE.)

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