Contact Center Consolidation
sponsored by CosmoCom, Inc.

Improving access to contact center resources is more challenging when agents are distributed across multiple locations. Aberdeen surveyed over 175 companies to see whether contact center infrastructure technologies can be consolidated to provide consistent and accurate information while supporting distributed agents and applications. Through the consolidation of the contact center infrastructure Best-in-Class explains:

 

  • Reduction in contact center expenses
  • Improvement in contact center uptime
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