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Contact Center Consolidation

Cover

Improving access to contact center resources is more challenging when agents are distributed across multiple locations. Aberdeen surveyed over 175 companies to see whether contact center infrastructure technologies can be consolidated to provide consistent and accurate information while supporting distributed agents and applications. Through the consolidation of the contact center infrastructure Best-in-Class explains:

 

  • Reduction in contact center expenses
  • Improvement in contact center uptime

Author

Alan W. Hubbard Senior Vice President, Aberdeen Group
Vendor:
CosmoCom, Inc.
Posted:
31 Jul 2008
Published:
01 Mar 2008
Format:
PDF
Length:
19 Page(s)
Type:
Book
Language:
English

This resource is no longer available.