|
|
Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience
sponsored by SAP America, Inc.
|
|
This document explains how SAP leverages Web 2.0 in CRM to improve customer experience. The document is divided into four parts:
- SAP's approach to Web 2.0 at a high level.
- Incorporation of Web 2.0 technological principles within SAP CRM 2007.
- Focus on business process community, which is focused around CRM.
- Vision of building products for the future.
|
|
|
|
Available Resources from SAP America, Inc.
|
.
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2012, TechTarget |
|
|
|
|
