Field service efficiency is a top priority for utility companies with mobile solutions the most effective way to increase utility worker productivity and efficiency. Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. Whether they are checking on a gas leak, reading a gas or electric meter, or responding to a customer service request, mobile technologies enable utility companies to increase their field service efficiency and customer satisfaction.

This case study outlines the use of the Mobility XE mobile VPN in a large energy services holding company that serves over 2.2 million customers across six states. The company has been ranked as one of the Ten Best Managed Utilities by Forbes magazine and also listed in the Forbes Platinum 400 List.