In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.

To improve processing of internal IT procurement requests and customer utility service requests, Constellation Energy turned to EMC Business Process Services (BPS), a universal integration service that integrates Documentum process, content, and repository services with external systems, applications, and data sources through a service-oriented architecture (SOA). In the future, the company plans to use BPS to leverage Documentum capabilities and processes in other systems.

Thanks to BPS, employee from across Constellation Energy's four business units now use the portal to request and track IT purchases. Each year purchasing and IT employees use the Documentum system to review and approve or reject approximately 5,000 IT purchase requests totaling millions of dollars. Also thanks to BPS integration, utility call center representatives and investigators can more efficiently and securely manage tens of thousands of applications for service each year.