FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
 Aug 21, 2008
 Free Newsletters  Most Popular Reports  Top Topics  Research Guides  RSS  About Us
Search Bitpipe: 
   Search Help
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations
sponsored by CosmoCom, Inc.
Posted:  27 May 2008
Published:  01 Jan 2008
Format:  PDF
Length:  9   Page(s)
Type:  White Paper
Language:  English
ABSTRACT:
Consolidation 2.0 is the latest and most effective call center consolidation strategy. Its core concept is simple: to consolidate the many, diverse activities of the enterprise contact center on a single virtual platform that supports the global distribution of contact center agents.

This white paper explains the benefits of consolidation 2.0 and shows how it best meets the demands of today's global business environment. Explore how standardizing you contact center under consolidation 2.0 provides far-reaching freedom and flexibility, including the ability to:

  • Increase customer satisfaction
  • Improve efficiency
  • Reduce costs
  • Eliminate unnecessary duplication of resources and efforts
  • Implement best practices



Author

Stephen R. Kowarsky
EVP ,  CosmoCom, Inc.



BROWSE RELATED RESOURCES
Automatic Call Distribution Systems | Best Practices | Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Satisfaction | Outsourcing | Unified Messaging

View All Resources sponsored by CosmoCom, Inc.
Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  |   Site Map




All Rights Reserved, Copyright 2000 - 2007, TechTarget | Read our Privacy Statement