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Thirty-One Best Practices for the Service Desk
This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. Use this list to reconsider what you're doing and why, and what you should be doing and when. Balance each potential change in a practice, procedure, or technology with a cost/benefit analysis.
- 20 May 2008
- 28 Jun 2005
- 15 Page(s)
- White Paper