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Thirty-One Best Practices for the Service Desk

Cover
This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. Use this list to reconsider what you're doing and why, and what you should be doing and when. Balance each potential change in a practice, procedure, or technology with a cost/benefit analysis.

Authors

Chip Gliedman Meredith Morris John Ragsdale Jessica Harrington
Vendor:
GoToAssist
Posted:
20 May 2008
Published:
28 Jun 2005
Format:
PDF
Length:
15 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.