|
|
sponsored by Pitney Bowes Group 1 Software
|
|
|
Premiered:
|
Available On Demand
|
|
Format:
|
Multimedia
|
|
Type:
|
Webcast
|
|
Language:
|
English
|
 |
|
|
|
|
|
|
|
|
| To access webcasts you must: |
 |
Have RealPlayer or Windows Media Player installed |
|
Disable pop-up blockers |
|
Disable firewalls that restrict streaming media/audio transport |
|
Enable Javascript and cookies (required in some cases to complete registration) |
| For further assistance, please contact webcasthelp@techtarget.com |
|
|
|
|
|
|
|
|
|
|
ABSTRACT:
How can service providers overcome the challenges of CRM integration with OSS and reap the benefits? If service providers arm customer service representatives (CSRs) with full customer profile information and full visibility into networks and processes, CRM can become the heartbeat of the organization, not only resolving issues but also proactively reaching out to customers to head off trouble before it starts and transforming resource-draining call centers into a revenue source.
In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
|
|
|
Speaker
Jeffrey Paul Cotrupe
CEO, MarketPOWER, LLC
Jeffrey Paul Cotrupe is the CEO of MarketPOWER, LLC, which he founded in 2003. Cotrupe is a former practice leader at Gartner and director at ADC Telecommunications who helped relaunch an OSS/BSS research practice at RHK (now Ovum). Cotrupe has provided analyst services to Yankee Group and strategic consulting services from the Silicon Valley to a spinoff of Telecom Italia; relaunched companies and helped others win tens of millions in venture capital funding; and conceived, designed, named and launched products/features/companies including Stratecast (a division of Frost & Sullivan).
|
BROWSE RELATED
WEBCASTS
Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry
|
View All Resources
sponsored by Pitney Bowes Group 1 Software
|
|
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
|
All Rights Reserved,
Copyright 2000 - 2007, TechTarget |
|
|
|
|
Free Newsletters