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ABSTRACT:
Business exception management poses a significant challenge for businesses today, one that has considerable direct and indirect costs and potentially serious impacts on profitability and competitiveness. In the past, managers seeking to address the problem of exceptions have been required to integrate several approaches that each solved a portion of the problem, but that did not support a true end-to-end business exception management process. With the advent of Vitria's M3O Exception Manager, a purpose-built product to support business exception management, support for a robust business exception management process finally exists. Managers seeking to improve the performance of their initiatives and businesses should add the creation of a robust business exception management process to their current activities.
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