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ABSTRACT:
Chase Manhattan Mortgage developed Quest, its first document management system in-house in 1992 using a variety of applications. These included applications custom developed in the C and Visual Basic programming environments, the Informix database application and Plexus' optical/storage management product for storing and retrieving multimedia data objects. In 1999 the company added ImageFIRST Office, Plexus' integrated software solution providing document image processing (DIP), computer output to laser disk (COLD), production and ad hoc workflow, and document management technologies. The systems supported the company's loan default divisions and converted customer financial documents into images, enabling customer service representatives to immediately access customer account information.
Chase Manhattan Mortgage chose Kofax Ascent Capture software and Adrenaline scanner controller boards for its next-generation system. Ascent Capture offered faster, more accurate document deskew and a wide range of other image enhancement options. Its production-oriented architecture, user interface and proven stability made it well suited for Chase's large and rapidly growing operation.
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