Enterprise IT organizations continue to mature skill sets and process standardization to improve IT�s alignment with meeting business objectives in the most productive, cost-efficient manner. By adopting a service life-cycle perspective for management, IT organizations improve their opportunity to address business requirements and ensure service performance from end-to-end perspectives.

This IDC white paper highlights the benefits of IT business service automation (BSA) and how it�s driving business initiatives such as

>Innovative revenue source generation >Increased customer satisfaction >Compliance assurance >Lower costs and higher business service availability

In addition, Stephen Elliott from IDC reviews HP�s Business Service Automation solutions including client, network and server automation, operations orchestration, and service automation visualizer and reporter.