For any company that relies on web applications to drive revenue or reduce costs, an efficient process for finding and fixing performance problems must be a high priority. But developing such a process with today's time pressures and complex web environments isn't easy, especially as new technologies and services-often outside of direct internal control-play a critical role in web application delivery to the end user. To address this growing challenge, companies must rely both on proven problem management practices and on efficient and reliable tools that enable a sound problem management process. This paper details a new platform solution for helping your organization to better its problem management processes, reduce operational costs, improve end-user experiences, and meet business goals.