A new active and integrated approach to remote management is needed that can augment limited and overworked IT staff. This white paper outlines the requirements of managing a highly distributed IT environment and examines how new secure remote management solutions can drastically reduce the cost, complexity and risk of managing remote locations, while also improving the service levels that IT delivers in the process. Finally, it provides a specific business case and customer examples that illustrate why it makes sense to take action with this fresh approach now.