Intelex chose to implement Dispatch Direct field service automation software. Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status. By having an integrated system, Intelex can see real operational and workflow efficiencies:

• Invoices are transferred automatically into Intelex's accounting system, reducing time spent on manual entry.
• Inventory items are imported directly into Dispatch Direct, ensuring current pricing is on all invoices.
• Integrates with a database of nationwide sales tax rates, reducing the time involved in looking up rates and ensuring that the accurate sales tax rate is used.
• Subcontractors enter invoices through the Web site, ensuring accurate pricing and allowing chain of approval.
• Project Managers easily bill work by linking projects with contract pricing.
• Increased revenue by having a common database which provides access to a list of work orders not invoiced, ensuring all billable work is billed.