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ABSTRACT:
With BlackBerry smartphone deployments growing rapidly, organizations are quickly finding that traditional monitoring technologies such as Microsoft MOM/SCOM, HP OpenView, CA Unicenter, IBM Tivoli, NetIQ or others just can't handle the unique challenges that come with the management, monitoring and support of the mobile user. The biggest challenge? One-half of the BlackBerry infrastructure (RIM NOC, carrier and smartphone) lies outside IT's control. This White Paper discusses an important new user service-level architecture and modular-design approach known as Mobile User Management that is fast becoming the internal operational standard IT organizations trust to keep mobile smartphone users connected and performing business functions anywhere, anytime.
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