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ABSTRACT:
In Motorola's continuous process improvement paradigm, the iDEN Mobile Devices software team implemented several process and tools in 2005 - the combination of which has led to significant cost reductions and quality improvements. The Klocwork tool suite was a major contributor to achieving the quality results identified in this case study.
At the end of 2005 the iDEN Mobile devices software community realized the following quality, and productivity benefits:
- 2X improvement in customer reported defects at alpha-beta
- 3X improvement in Customer Reported unique defects (CRUD, an external metric)
- 1.2X reduction in Non-traditional software CoPQ
Using tools like Klocwork directly improves software quality, allowing software developers to spend more time on creating applications versus fixing application defects. This has proven to be highly beneficial to Motorola's iDEN Mobile Devices team because it helps them focus on the strategic value of products to customers.
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