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ABSTRACT:
Project teams that successfully lower the TCO of enterprise software systems successfully address the "people problem." Successful project teams realize value from a broad range of training techniques by embracing elearning, blended training solutions and web-based application simulations; they also look beyond the training solution's sticker price to determine if the solution can provide sufficient support before, during and after a major implementation.
Project teams that understand the nuances of enterprise software TCO also tend to make wise investments in training solutions: they identify hidden development and documentation costs associated with many training-solution investments; measure and manage (and improve) end-user competency before, during and after the enterprise software implementation or upgrade; and invest in an enterprise application training "platform" that addresses multiple training and documentation needs rather than a training "tool" that represents only a partial solution.
This white paper examines the challenge of keeping a lid on enterprise software costs, explores how an effective training platform can help reduce enterprise software TCO and finally investigates the necessary components of an effective enterprise software training solution.
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