Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics
sponsored by Verint Systems

Speech analytics gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. Because customer interactions are rich source of customer concerns and sentiments, speech analytics enables organizations to mine them for particular phrases, essentially creating “focus groups on demand”. This technology is a speech to text transcription that is powered by a large-vocabulary conversational speech recognition engine (also known as LVCSR). However, just transcribing conversation is not enough. Effective speech analytics solution also feature data-mining algorithms that add intelligence to the way in which they index calls. Topics: call center management help desk and call management Customer experience management (CEM) Contact center management voice logging speech to text
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement