This resource is no longer available

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics

Cover
Speech analytics gives organization the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. Because customer interactions are rich source of customer concerns and sentiments, speech analytics enables organizations to mine them for particular phrases, essentially creating “focus groups on demand”. This technology is a speech to text transcription that is powered by a large-vocabulary conversational speech recognition engine (also known as LVCSR). However, just transcribing conversation is not enough. Effective speech analytics solution also feature data-mining algorithms that add intelligence to the way in which they index calls. Topics: call center management help desk and call management Customer experience management (CEM) Contact center management voice logging speech to text

Author

Diegno Lomanto Analytics Solution Marketing Manager, Varient Witness Actionable Solution
Vendor:
Verint Systems
Posted:
03 Apr 2008
Published:
01 Apr 2008
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.