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ABSTRACT:
FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters. It provides automatic routing of claims entered in the FACTS® CLAIMS & ENCOUNTERS™ system via FACTS® EDI™, OPTIFACTS™, or FACTS® PRE-PROCESSING™ to adjuster work queues on a real-time basis. This highly flexible, parameter-driven system is designed to automate the process of distributing your claims to your adjusters.
Using FACTS WDS, your system administrator can distribute and edit the claims processing jobs assigned to a given adjuster, based on a wide range of parameters. This process allows the adjuster to concentrate on claims data - not on the paper forms or data entry tasks. Without having to exit the claims processing module, your adjuster can continue to work on claims in their work queue with no hard copy or file-related distractions.
This system provides your organization with a dynamic environment for enhancing claims throughput and turnaround time. It also gives you an effective tool for monitoring individual adjuster workload.
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