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ABSTRACT:
While industries vary greatly, the general methods used to evaluate employees are easily grouped into a few buckets including internal auditing, external shopping or the actual customer experience. Despite the evaluation method, it is critical to know how the customer perceived the service experience.
Read this white paper to learn how you can deliver superior customer service and measure your employee performance. The only meaningful measure of long-term customer satisfaction is repeat purchases, making the ability to delight the customer a prime objective. Explore feedback methods and how to create an integrated dashboard for service management.
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AUTHOR:
Richard D. Hanks
Chairman and President, Mindshare Technologies
Richard D. Hanks is the Chairman and President of Mindshare Technologies. Mindshare’s proprietary survey and analysis technology captures customer and employee feedback in real-time and immediately transforms it into actionable intelligence, Rich has been a senior executive of several Fortune 500 companies as well as several start-up ventures, He is an author and frequent teacher/speaker at trade, academic, and professional gatherings.
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