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ABSTRACT:
Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality and reduce costs. Checkout this Webcast to learn how your organization can leverage configuration management to:
Relate incidents and problems to the affected hardware and software
Visualize the relationships among your IT assets and predict how changes will impact your users and your business processes
Effortlessly build a CMDB without programming
Protect your prior investment by importing your existing information easily into a CMDB
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