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PerformanceEdge Overview On Contact Center Management
sponsored by Aspect Software, Inc
Posted:  28 Mar 2008
Published:  01 Mar 2008
Format:  Multimedia
Type:  Software Demo
ABSTRACT:

PerformanceEdge combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning to enable organizations to holistically respond to changing business conditions. The PerformanceEdge applications dynamically interoperate to help contact center managers consider everything and act immediately. Inbound, outbound and blended contact centers can now more easily control costs, enhance service levels, align performance with strategic goals, and extend those benefits into the enterprise.
 
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BROWSE RELATED RESOURCES:
Call Center Software | Call Centers | Campaign Management | Contact Center Management | Contact Center Software | Contact Centers | eLearning | Performance Management | Telephony Systems | VoIP | Workforce Management | Workforce Management Software
View All Resources sponsored by Aspect Software, Inc
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